The key members of your team, and your two main points of contact, are your VAC Case Manager and your PCVRS Rehabilitation Service Specialist (RSS). The rest of your team includes health and vocational professionals who provide rehabilitation services.

We use a ‘Team around the Participant’ approach. A team of professionals with rehabilitation expertise work together, share information, and focus on helping you reach your rehabilitation goals. You are at the centre of the team and play the most important role.

You are at the center of the rehabilitation team.

Although the Rehabilitation Program is voluntary, your active participation in the assessment process and in the services included in your Rehabilitation Plan is required and essential for your success.

Your responsibilities include, but are not limited to, attending regular appointments, maintaining close contact with your VAC Case Manager and RSS and informing them of any changes to your health.

Your VAC Case Manager is your main contact at VAC. They make decisions for the Rehabilitation Program and are responsible for overall case management needs within VAC, including the Rehabilitation Program.

They work closely with you and your RSS in developing and monitoring your Rehabilitation Plan.

Your Rehabilitation Service Specialist (RSS) is your main contact at PCVRS. They coordinate the delivery of rehabilitation services in your Rehabilitation Plan. An important part of their job is to schedule assessments to help your team understand your rehabilitation needs.

A Rehabilitation Service Professional (RSP) is a specialized health or vocational professional who delivers rehabilitation-focused assessments and services.

RSPs who work with PCVRS must:

Our “Team around the Participant” approach combines customer service excellence and modern technology with rehabilitation best practices.